FORM Clinics General Treatment Terms, Conditions & Client Acknowledgement

These Terms & Conditions apply generally to treatments and services provided by Form Clinics, including clinical aesthetic treatments, skin and facial treatments, body and wellness treatments, massage, lash and brow services, semi-permanent cosmetic treatments and other beauty services.

Certain treatments may require additional consultation forms, medical questionnaires, consent forms, patch testing or treatment-specific aftercare instructions. Where additional treatment-specific information is provided, it forms part of the client’s treatment agreement alongside these general Terms & Conditions.

1. Nature of Beauty, Aesthetic & Wellness Treatments

Treatments provided by Form Clinics are intended to improve, maintain or enhance appearance, skin condition, body wellness or personal grooming depending on the service selected.

Results and individual responses vary.

Factors including anatomy, skin type, previous treatments, existing products, hair-growth cycle, lifestyle, general health, metabolism and individual healing response may influence treatment suitability, recovery, longevity and final outcome.

Where a treatment involves a clinical aesthetic procedure, the practitioner will assess whether the proposed treatment is appropriate before proceeding.

No treatment can guarantee a particular aesthetic result.

2. Consultation, Suitability & Health Information

Clients are responsible for providing complete and accurate information regarding any relevant:

medical conditions;
allergies or sensitivities;
pregnancy or breastfeeding;
medications or supplements;
previous aesthetic, cosmetic or surgical treatments;
existing injectable products or implants;
recent procedures;
skin conditions or infections; and
other information requested during consultation.

Clients must notify Form Clinics of any material change in their health, medication or treatment history before a subsequent appointment.

Form Clinics may postpone, modify or decline a treatment where the practitioner considers that proceeding would be unsuitable, unsafe or unlikely to achieve an appropriate result.

3. Previous Treatments & Existing Product

Clients who have previously received treatment from another provider must disclose this during consultation wherever known, including the approximate date, treatment area, product or procedure used and any known complications, dissatisfaction, migration, asymmetry or corrective treatment.

Previous filler, semi-permanent pigment, scar tissue, previous skin treatments, surgery or other existing products may affect the predictability, suitability and outcome of future treatment.

Where previous filler, injectable product or other treatment is already present, the practitioner will assess the area based on the information reasonably available at the time of consultation. Dissolution or removal of existing product is not automatically required before further treatment and will only be recommended where the practitioner considers it clinically or aesthetically appropriate.

Where the identity, quantity, placement, age or treatment history of previous injectable product cannot be reliably established, Form Clinics may recommend allowing further settling time, obtaining additional information, dissolving or removing previous product where appropriate, postponing treatment or declining to treat the area.

Where the client elects to proceed with further treatment in an area containing previous product, the client understands that the behaviour, position, composition, age and response of the existing product may not be fully predictable. Further treatment may not completely correct an existing result and may make pre-existing asymmetry, contour irregularity, migration, unwanted shape or product visibility more apparent.

Nothing in this section removes Form Clinics’ obligation to exercise reasonable care and skill when assessing suitability and providing treatment.

4. Treatment Expectations & No Guaranteed Outcomes

Professional judgement is used to provide a treatment considered suitable for the individual client.

However, beauty and aesthetic outcomes remain individual and, in many cases, subjective.

Minor asymmetry, variation in colour, shape, volume, texture, retention or treatment response may occur.

Aesthetic dissatisfaction alone does not automatically indicate a complication, defective service or clinical error.

Some goals may require more than one treatment session, maintenance or a staged treatment plan.

Where further treatment is appropriate, any additional cost will be discussed before proceeding.

5. Discomfort, Swelling, Healing & Downtime

Depending on the treatment, temporary effects may include:

redness;
swelling;
bruising;
tenderness;
sensitivity;
dryness or peeling;
lumpiness;
temporary asymmetry;
changes in colour or pigmentation;
local irritation; or
temporary changes in appearance while the area settles.

Recovery time varies according to the treatment area and the individual.

Certain treatments and areas, particularly injectables, under-eye treatments, skin resurfacing and semi-permanent cosmetic treatments, may require a longer settling or healing period before the final result can reasonably be assessed.

Clients should take expected downtime into account when planning important social, professional or travel commitments.

6. Individual Healing & Lifestyle Factors

Treatment response and longevity vary between clients.

Factors including stress, sleep, exercise, alcohol consumption, smoking, sun exposure, hormonal changes, skincare, general health, metabolism and adherence to aftercare may influence healing and treatment longevity.

An early post-treatment appearance should not necessarily be regarded as the final outcome.

7. Patch Testing & Pre-Treatment Requirements

Certain treatments may require a patch test, sensitivity test, consultation or other preparation before treatment.

This may apply particularly to services involving pigments, dyes, adhesives, active skincare ingredients or other products capable of causing sensitivity.

Where Form Clinics advises that a patch test or pre-treatment requirement is necessary, treatment may be refused or postponed if the requirement has not been completed.

A previous history of using a similar product without reaction does not guarantee that a future reaction cannot occur.

8. Treatment-Specific Consent

Certain procedures, particularly clinical aesthetic and semi-permanent cosmetic treatments, require additional treatment-specific consultation and consent.

Clients will be given an opportunity to ask questions before treatment and should raise any question regarding the proposed product, technique, material, device or treatment before consenting to proceed.

Depending on the treatment, one or more products, devices, materials or treatment modalities may be used. Where relevant, the practitioner will explain the nature and intended purpose of the principal product(s), material(s) or treatment modality before treatment.

Where applicable, product details including product name or brand, batch or lot information, quantity used and treatment area will be recorded within the client’s treatment record.

By proceeding, the client confirms that they understand the proposed treatment, its intended purpose and any material limitations, risks, expected recovery and reasonable alternatives discussed during consultation.

Signing or accepting these General Terms does not replace treatment-specific consent where separate consent is required.

Consultation, Booking & Payment Terms

9. Booking Deposits, Consultation Credit, Cancellations & Rescheduling

For medical aesthetic treatments and other applicable appointments booked directly with Form Clinics, a £30 booking deposit is required to secure the appointment, whether the booking is for an online consultation, in-person consultation or treatment appointment.

Where the appointment is a consultation, the £30 covers the professional consultation provided. If the client subsequently proceeds with an eligible treatment, the £30 will be deducted from the final treatment bill.

Where a treatment appointment is booked directly with Form Clinics, the £30 booking deposit will be deducted from the final treatment bill on the day of treatment.

If a consultation has been completed but the client chooses not to proceed with treatment, the £30 consultation fee is not refundable.

Certain treatments and services may be available to book and pay for directly through Fresha or another approved third-party booking/payment platform. Where the treatment has already been paid for in full through that booking process, no additional £30 booking deposit is required, unless specifically advised otherwise.

Form Clinics will make clear at the time of booking whether a £30 deposit is required.

Cancellations & Rescheduling

Where a £30 booking deposit has been taken, clients must provide at least 48 hours’ notice if they wish to cancel or reschedule their appointment.

48 hours or more notice:
The £30 deposit may be transferred to a rescheduled appointment without penalty. If the client chooses to cancel rather than reschedule, the £30 deposit will be refunded.

Less than 48 hours’ notice:
The £30 deposit will be retained to cover the late cancellation and reserved appointment time. A new £30 deposit will be required before another applicable appointment can be booked.

Non-attendance / No-show:
Where a client does not attend their appointment and has not provided the required notice, the £30 deposit will be retained. A new £30 deposit will be required to make a new booking.

Clinic-initiated cancellation or rescheduling:
If Form Clinics needs to cancel or materially reschedule an appointment, the client may choose to transfer the deposit to a new appointment or receive a refund.

Where a treatment or service has been prepaid through Fresha or another approved third-party booking/payment platform, the cancellation and rescheduling terms applicable to that booking will be communicated through the relevant booking process.

Nothing in this section affects any statutory rights available to the client under applicable UK law.

10. Treatment Packages

Packages are offered as a discounted bundled treatment plan and are priced on the basis that the client commits to and completes the agreed package.

Except where the client has a statutory right to a refund or other remedy under applicable consumer law, once treatment under a package has commenced, the package will not ordinarily be refundable where the client chooses not to complete it.

This includes where the client:

changes their mind;
no longer wishes to continue;
changes their aesthetic preference;
relocates;
has insufficient availability to attend;
fails to complete the agreed package; or
otherwise elects not to use the remaining treatments or services.

The package price is a single discounted bundled price and should not be treated as though each treatment or session was purchased individually at its standalone menu price.

Accordingly, the standalone listed value of any unused treatment or session does not represent an automatically refundable cash balance.

Exceptional Refunds, Credits or Alternative Arrangements

Where no refund is otherwise required by applicable consumer law, Form Clinics may nevertheless agree, in exceptional circumstances, to offer a partial refund, account credit, transfer, treatment exchange or alternative arrangement.

Any such arrangement is exceptional and does not create an entitlement to the same arrangement in another case.

Where Form Clinics agrees to provide a partial refund after one or more treatments or services within the package have already been provided, the refund will ordinarily be calculated as follows:

(a) start with the total amount actually paid by the client for the package;

(b) deduct the normal standalone price, applicable at the date the package was purchased, for each treatment, session or service already provided; and

For example, if a client pays £1,000 for a discounted package and has already received treatments with a combined standalone price of £700, the maximum remaining package balance under this calculation would ordinarily be £300.

Where the standalone value of treatments or services already provided equals or exceeds the total amount paid for the package, there will ordinarily be no remaining package balance available for refund.

Where Form Clinics determines that a remaining treatment should not proceed for clinical or safety reasons, Form Clinics is unable to provide a material part of the remaining package, or the client has a statutory right to a refund or other remedy, the circumstances will be assessed separately and the above calculation may not apply in the same manner.

Any refund, credit, transfer, treatment exchange or goodwill arrangement does not, by itself, constitute an admission of liability or an admission that any treatment was defective or performed without reasonable care and skill.

Nothing in this section excludes or restricts any statutory right or remedy available to the client under applicable UK consumer law.

11. Treatment Plans & Package Flexibility

Where a package involves a personalised or staged treatment plan, the exact treatment performed at each session may depend upon the client’s presentation and response at the time of review.

Purchasing a package does not guarantee that a particular product, dose, technique or procedure will automatically be repeated at every appointment.

The practitioner may recommend modifying, postponing or declining part of a treatment plan where this is considered appropriate.

Aftercare, Review & Follow-Up

12. Complimentary Aftercare

Form Clinics provides complimentary remote aftercare during the normal recovery period applicable to the treatment.

This may include review of clear client-submitted photographs or videos, general healing and recovery guidance, advice regarding expected temporary post-treatment effects, and guidance regarding whether a further clinical or in-person assessment may be appropriate.

Remote aftercare has limitations. Where a concern cannot be properly assessed through photographs, videos or messages, the client may be asked to attend an online or in-person consultation or clinical review.

Clients are expected to engage reasonably with recommended aftercare and review arrangements. Where Form Clinics requests photographs, further information, an online review or an in-person assessment in order to evaluate a concern, the client should provide the requested information or attend the recommended review within a reasonable period where practicable.

Where requested information is not provided, or a recommended review is not attended, Form Clinics may be unable to reach a reliable assessment of the original treatment or determine what remedial action, if any, is appropriate. This does not remove the client’s statutory rights.

13. Client-Initiated Reviews & Review Periods

Standard Aesthetic Review Window

Unless a different treatment-specific review period is advised, clients should raise any concerns regarding the healing, settling or outcome of their treatment within 4 weeks (28 days) of the treatment date.

The relevant date is the date on which the client first contacts Form Clinics to request a review, rather than the eventual appointment date, provided the client engages reasonably with any requested photographs, information or appointment arrangements.

Within 0–2 weeks

Routine treatment-related aftercare and recovery review are available free of charge.

During this period, clients may be asked to provide clear photographs or videos so that normal healing, swelling, bruising, settling or other early post-treatment concerns can be appropriately reviewed.

Where the practitioner considers an online or in-person assessment necessary, this will be arranged accordingly.

Between 2–4 weeks

This period remains within Form Clinics’ standard aesthetic review window.

Where the review relates to the original treatment, its settling, healing or treatment outcome, the review will ordinarily be provided free of charge.

Where the request relates primarily to additional enhancement, further product, a top-up, a change in aesthetic preference, maintenance or a new treatment objective, this may be treated as a new consultation or treatment and the applicable fee may apply.

Treatment-Specific Review Periods

Certain treatments may require a longer healing or settling period before the outcome can reasonably be assessed.

Where the practitioner specifically advises a treatment-specific review period that extends beyond 4 weeks, the practitioner-advised review period will apply instead.

More Than 4 Weeks After Treatment

Routine aesthetic concerns first raised more than 4 weeks after treatment fall outside Form Clinics’ standard complimentary aesthetic review window, unless a different treatment-specific review period was previously advised.

Where a client wishes to discuss aesthetic preference, further enhancement, correction, maintenance or treatment planning after this period, a new consultation may be required and the applicable consultation or treatment fee will apply.

Clinical or Safety Concerns

Clinical or safety concerns are not excluded because the standard aesthetic review period has expired.

Any suspected treatment-related complication, significant or unexpected reaction, or other safety concern should be reported to Form Clinics promptly and will be appropriately triaged.

A complimentary review does not create an entitlement to free additional product, top-up, correction, dissolution, retreatment or reimbursement. Any further treatment or remedial action will depend on professional assessment and the individual circumstances.

14. Practitioner-Requested Reviews

Where a Form Clinics practitioner specifically asks a client to return for review in relation to a recent treatment, that review will ordinarily be provided free of charge.

The review itself does not automatically include additional product, top-up, correction, dissolution or another procedure.

Any further treatment will only be provided where considered appropriate following assessment, and any applicable cost will be discussed before proceeding.

15. Corrective or Remedial Treatment

Any decision regarding correction, adjustment, additional treatment, retreatment or dissolution is made following appropriate assessment and professional judgement.

Follow-up care does not guarantee complimentary top-ups, additional product, dissolution, retreatment, reimbursement or achievement of a specific aesthetic result.

Where additional treatment is recommended primarily to further refine, enhance or alter an otherwise appropriately performed treatment, this may be treated as a new chargeable treatment.

A complimentary review, remedial treatment, refund, credit or goodwill gesture offered in an effort to resolve a concern does not, by itself, constitute an admission that the original treatment was defective, negligent or performed without reasonable care and skill.

16. Treatment or Corrective Treatment by Another Provider

Where a client believes corrective or remedial treatment may be required following treatment at Form Clinics, the client should, where it is safe and reasonably practicable to do so, contact Form Clinics and allow a reasonable opportunity for the concern to be assessed before arranging non-urgent corrective treatment with another provider.

Treatment carried out by another provider may alter the treatment area, remove or modify product, obscure the original presentation or otherwise affect Form Clinics’ ability to determine the cause of the concern and the appropriate management.

Form Clinics does not automatically accept responsibility for the cost of third-party assessment, dissolution, correction, treatment or related expenses arranged without prior agreement.

Any request for reimbursement of third-party treatment or related expenses will be considered according to the individual circumstances and may require supporting treatment records, clinical information, invoices and receipts.

Where treatment has already been carried out elsewhere, Form Clinics may require a new assessment and may request relevant third-party treatment records before providing further advice or treatment.

Nothing in this section requires a client to delay urgent medical treatment or emergency care.

Non-Clinical Beauty, Skin & Wellness Services

17. Skin, Facial & Firming Treatments

Skin and facial treatments may temporarily cause redness, dryness, sensitivity, breakout, peeling or irritation depending on the treatment and the client’s skin response.

Results may be progressive and may require a course of treatments and appropriate home care.

Form Clinics may modify or decline a skin treatment where the skin is irritated, infected, actively inflamed or otherwise considered unsuitable on the day.

Results depend on individual skin condition and response and cannot be guaranteed.

18. Body, Firming & Wellness Treatments

Body contouring, firming, massage and wellness treatments are intended for aesthetic or wellbeing purposes unless expressly stated otherwise.

Results, where applicable, vary between individuals and may require multiple sessions.

Clients must disclose pregnancy, recent surgery, injuries, pain, relevant medical conditions or any other factor that may affect treatment suitability.

Non-medical massage or wellness services are not intended to diagnose, cure or treat a medical condition.

Where symptoms require medical assessment, clients may be advised to seek appropriate medical advice before treatment.

19. Lash, Brow & Similar Beauty Services

Results from lash, brow and similar services are affected by factors including the client’s natural hair cycle, aftercare, lifestyle and individual sensitivity.

Retention and longevity vary and are not guaranteed.

Clients must disclose known sensitivities or previous reactions to adhesives, dyes or related products.

Where patch testing is required or recommended, Form Clinics may decline to proceed if the required test has not been completed.

Maintenance appointments, infills or further refinement are separate services unless expressly included in the original booking.

20. Semi-Permanent Cosmetic Treatments

Semi-permanent cosmetic results vary according to skin type, pigment retention, lifestyle, healing response, sun exposure and aftercare.

Immediately after treatment, colour may appear darker, stronger or different from the eventual healed result.

Pigment will normally change during the healing process and final colour and retention should only be assessed after an appropriate healing period.

Perfect symmetry, exact colour retention or permanent retention cannot be guaranteed.

Additional perfecting sessions or future colour boosts may be required and are chargeable unless specifically included in the treatment package.

Clients must follow all treatment-specific preparation, patch-testing and aftercare requirements provided to them.

General Terms

21. Photographs & Treatment Records

Where appropriate, photographs or videos may be taken for confidential clinical or treatment-record purposes to assist with assessment, treatment planning, documentation and follow-up.

Clinical or record photographs are separate from consent to use photographs, videos or other content for marketing, social media, advertising, training or promotional purposes.

Marketing Participation & Incentives

Where a client separately agrees to participate in marketing activity, Form Clinics may use approved photographs, videos, testimonials or other agreed content for marketing, advertising, social media, promotional and related business purposes in accordance with the applicable marketing consent.

Form Clinics may from time to time offer a discount, credit, incentive or other benefit in connection with agreed marketing participation. Any such arrangement will be recorded separately where applicable.

The use and management of marketing consent will be handled in accordance with the applicable consent and relevant UK data-protection law.

22. Respectful Communication & Appropriate Treatment Relationship

Form Clinics is committed to communicating with clients professionally and respectfully and expects the same standard in return.

Abusive, threatening, discriminatory, harassing or persistently inappropriate behaviour towards staff or practitioners will not be accepted.

Where the professional relationship has broken down or Form Clinics considers that continuing non-urgent treatment is no longer appropriate, future elective treatment may be declined, subject to any appropriate clinical or safety follow-up being addressed.

23. Complaints & Concerns

Clients should raise concerns with Form Clinics as soon as reasonably practicable and provide sufficient information to allow the matter to be reviewed.

Formal complaints should preferably be submitted in writing and should identify, where possible, the treatment concerned, date of treatment, nature of the concern and the resolution sought.

When investigating a complaint, Form Clinics may review relevant consultation and treatment records, consent documentation, photographs, communications, payment records, practitioner accounts and any other information reasonably relevant to the concern.

Where appropriate, the client may be invited to provide photographs or further information or to attend an online or in-person assessment before a substantive response can reasonably be provided.

Form Clinics will acknowledge and investigate formal complaints in accordance with its complaints procedure. Where further information, clinical assessment or third-party evidence is reasonably required, the client will be informed if additional time is necessary.

A complaint does not automatically establish that treatment was defective, that a complication has occurred or that a refund or corrective treatment is due.

Making a complaint does not affect the client’s statutory rights.

24. Payments, Cash Payments & Account Allocation

All payments, including cash payments, will be recorded against the client account.

Where payment relates to a specific treatment, consultation, deposit, package, course of treatment, account credit or other service, Form Clinics will record the payment allocation where reasonably practicable.

Clients should retain receipts or payment confirmations and should raise any payment or account discrepancy as soon as reasonably practicable.

Where a payment is made towards a discounted package, the payment forms part of the package price and is subject to the package terms set out above.

25. Client Acknowledgement

By proceeding with treatment or services at Form Clinics, the client confirms that:

they have provided relevant and accurate information;
they have had the opportunity to ask questions;
they understand that individual responses and aesthetic outcomes vary;
they agree to follow relevant pre-treatment and aftercare instructions;
they understand the applicable consultation, package and follow-up terms; and
where relevant, additional treatment-specific consent may also be required.

Nothing within these Terms & Conditions excludes or restricts any rights or remedies available to clients under applicable UK law.