Aesthetic Treatment Terms, Conditions & Patient Acknowledgement

Nature of Aesthetic Treatments

Aesthetic treatments are elective, non-surgical procedures intended to enhance appearance. Individual responses to treatment vary, and outcomes are influenced by factors including anatomy, skin condition, lifestyle, and healing response. While treatments are carried out with appropriate professional care and technique, aesthetic procedures inherently involve variability in results.

Discomfort, Swelling & Downtime

Clients should be aware that temporary discomfort, swelling, redness, bruising, tenderness, lumpiness, or asymmetry are common following aesthetic treatments, particularly injectable procedures such as dermal fillers. These effects are considered part of the normal healing process and may last from several days to several weeks, depending on the treatment area and individual response. Certain areas, including the under-eye region, may experience prolonged swelling. Clients are advised to plan their schedules accordingly and avoid important social, professional, or travel commitments immediately following treatment.

Individual Healing & Lifestyle Factors

Healing time and aesthetic outcomes may vary between individuals. Factors such as stress levels, sleep, alcohol consumption, exercise, hormonal changes, and general health may influence recovery and final results. Clients acknowledge that early post-treatment appearance does not represent the final outcome.

No Guaranteed Outcomes

Aesthetic treatments do not carry guaranteed results. While professional judgment is used to achieve optimal outcomes, aesthetic satisfaction is subjective. Dissatisfaction with aesthetic outcome alone does not indicate a complication or clinical error.

Follow-Up, Review & Remedial Care

Where appropriate, follow-up reviews may be recommended. Any assessment of treatment outcome should occur after an appropriate settling period. Corrective treatment, including dissolution where clinically indicated, is a medical decision made following professional assessment. Clients are encouraged to return to the original practitioner for review before seeking third-party intervention. Independent third-party treatment undertaken without prior review may limit the ability to provide remedial care or reimbursement.

Acknowledgement

By proceeding with treatment, clients confirm that they have read, understood, and accepted the above information, and acknowledge the nature, limitations, and variability of aesthetic procedures.

Consultation Fees, Aftercare Scope & Follow-Up Policy

Consultation Fees & Credits: All consultations, whether conducted online or in person, are subject to a fee and are strictly non-refundable. For in-person consultations, if a patient decides to proceed with the proposed treatment, the consultation fee can be applied as a £30 discount deducted from their final treatment bill. Alternatively, the fee may be carried forward as a credit to cover future treatment appointments or subsequent consultation fees.
Scope of Complimentary Aftercare: We provide dedicated aftercare support to ensure patient safety and peace of mind throughout the healing process. Our standard, complimentary aftercare is conducted remotely via our digital communication channels and includes:
Digital healing check-ins and recovery progress tracking.
Remote review of clear, patient-submitted photographs/videos by our clinical team.
Professional advice, guidance, and reassuring support regarding expected post-treatment side effects (such as standard swelling, bruising, or asymmetry).
In-Person Follow-Up Timeline & Fees: Patients are not required to attend the clinic in person for routine healing reviews unless specifically requested or deemed clinically necessary by the treating practitioner.
Practitioner-Requested Reviews: If the treating practitioner requests that a patient return to the clinic for a clinical assessment, the appointment will be conducted free of charge.
Patient-Initiated Reviews: If a patient wishes to request an in-person clinical review regarding their recovery or treatment outcome, they must contact the clinic within a strict 3-week (21 days) window following their treatment date (allowing 2 weeks for the initial recovery phase and 1 week to contact and schedule). Appointments requested and scheduled within this 3-week window are free of charge.
Exceeded Timeline: Any patient-initiated requests for in-person reviews or follow-up appointments made or scheduled after the 3rd week from the treatment date fall outside the complimentary aftercare window and will be subject to our standard clinic consultation fees.